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The Complete Guide to Tinima

Product Format Conversion

If you purchase a product, but are unable import it into your existing production pipeline or software, we can convert it to format you can open.

How to Request a Format Conversion
  1. Go to product's page and copy the full address (URL) from your browser

  2. Open a new support ticket here.

  3. In the ''Problem Type'' drop-down menu select Request a Format Conversion

  4. In ''Description'' past the copied URL

  5. Click on ''Submit'' and a support agent will get back to you.

If we can't convert it for you, say if the format is proprietary or unusable, we can issue you a full refund.